Bookkeeping FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How do I view the journal entries that are saved as draft?
You may view the journal entries under Task>>Journals section and you need to balance the journal entry amounts to reflect on the trial balance.  Ple...
Fri, 22 Mar, 2019 at 2:30 PM
Why am I not able to edit a journal posted?
This generally happens when the journal is included in the VAT return or the accounting period is locked for that period.
Fri, 22 Mar, 2019 at 11:09 AM
How do I modify bank details like account number entered incorrectly etc, description etc.
You may simply click on edit using the action drop down in the last column in the bank dashboard page.   Please refer below screenshot for more help. Wa...
Fri, 22 Mar, 2019 at 2:26 PM
Invoice is coming without the bank details, please help.
We have checked and found that there is no Bank Account added for the client, hence no bank details are appearing in the invoice template.  You may add ...
Fri, 22 Mar, 2019 at 11:15 AM
How to import the bank statement manually?
Location: Bookkeeping > Bank > Dashboard > Select Bank Account > Manual Import  Refer to the link  Help/Guide To post a bank statement m...
Fri, 11 Oct, 2019 at 2:01 PM
Getting an error while importing bank transactions
You may import the bank transactions by removing the "£" symbol from the debit and credit column of the import file.  Please update the date form...
Wed, 20 May, 2020 at 5:13 PM
Set up Bank Feeds
Please note: To start with linking your Bank Accounts under Capium please note that you must have already set up the Direct Debit for monthly payments to su...
Fri, 21 Feb, 2020 at 12:12 PM
I have tried importing couple of invoices, it has been imported but does not show on P&L.
You may import the purchase invoices by navigating to Bookkeeping>>Purchase>>Purchases and click on Import green button and download the template...
Fri, 22 Mar, 2019 at 11:24 AM
How to stop recurring payments?
You may stop the recurring purchases by navigating to Bookkeeping>>Purchases>>Recurring Purchases and enter the end date by clicking on the edit...
Fri, 22 Mar, 2019 at 3:15 PM
How to adjust Purchase Forex difference with expense account?
The outstanding amount can be adjusted against the expenses account while creating/updating the purchase invoice. Please refer below screenshot for more hel...
Fri, 22 Mar, 2019 at 11:32 AM