Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

The BACS file is not downloading, without that we cannot submit payroll.
The BACS file can be downloaded after making the FPS submission to HMRC. Please refer below screenshot for more help.
Tue, 26 Mar, 2019 at 9:59 AM
Hi, the system is not allowing us to submit the Period of Inactivity
The "Period of Inactivity" will submit for the future period. As per your query, you must notify for the month of October 17 to March 18.  So ...
Tue, 26 Mar, 2019 at 1:10 PM
We have submitted the incorrect EPS to recover the SMP, please suggest what to do
You may please submit another EPS with the negative amount to make the SMP YTD as zero. Then submit new EPS with the correct amount, then the same will be r...
Tue, 26 Mar, 2019 at 10:06 AM
Please help me to do Final EPS/FPS for the Year
You may submit an EPS for final submission for the year. Please refer below screenshot for more help. Click here to watch how to submit final FP...
Thu, 26 Mar, 2020 at 2:32 PM
I have now issued lots of EPS’s but I still unable to produce a P60. Where did I go wrong?
This is to inform you that the P60 will be generated only when you have submitted the FPS until the March month.  However, once you have submitted the EPS ...
Tue, 26 Mar, 2019 at 1:13 PM
Can someone explain how the payroll year end processes works in Capium please?
Navigation - Payroll Dashboard > Select Client > Manage Payroll > Process Payroll  Refer to the link Help/Guide There are two checkpoints...
Thu, 26 Mar, 2020 at 3:17 PM
I have made an error and already submitted an FPS to Capium but not to HMRC. How to corrrect this?
You may refer to the below path and delete the payroll using action drop down available in the last column then you may rerun with correct data as desired. O...
Tue, 26 Mar, 2019 at 10:13 AM
FPS Submission Error 7802?
Error 7802 generates normally when your company is not registered to submit RTI returns. Or, you are attempting to submit with a process date that is before...
Tue, 26 Mar, 2019 at 10:17 AM
EPS Failed submission ERROR CODE 1046 please clarify
The error 1046: Authentication Failure is generated from HMRC's end and we can only help you with possible reasons for this. Please check the HMRC Cred...
Tue, 26 Mar, 2019 at 10:19 AM
How can I submit the Employment Allowance to my client?
Navigation: Payroll> Submissions> FPS & EPS > Employment Payment Summary Click here to watch how to claim Employment Allowance You may ...
Thu, 29 Apr, 2021 at 11:30 AM