Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How can I submit the Employment Allowance to my client?
You may submit an EPS for the Employment Allowance. Please refer below screenshot for more help. Click here to watch how to claim Employment A...
Tue, 26 Mar, 2019 at 12:22 PM
How can we submit the Period of Inactivity?
You may simply submit a new EPS with the desired period as shown in the attachment. Click here to watch how to submit a period of inactivity
Tue, 26 Mar, 2019 at 1:10 PM
Please let me know how to submit payroll for company with no employees as nil payroll submission?
You cannot process the zero payrolls without the active employees. Please note that to submit the No Payment Information, you need to submit the EPS with &q...
Tue, 26 Mar, 2019 at 1:00 PM
How can we submit the EYU for previous tax year?
1. Please navigate to Submissions>>EYU section. 2. Select the tax year and click on "+Submit EYU". 3. Please select the employee from the ...
Tue, 26 Mar, 2019 at 10:25 AM
Month 12 final pay we’ve done and they are closing the company. How do I do the year end?
You have submitted the final submission for the year in the March month FPS.  Now you may simply download the Form P60 from the Reports>> Additional ...
Tue, 26 Mar, 2019 at 1:14 PM
We just approved and ran payroll but we cannot see the payslips. Could you please help on this?
We have checked and found that you have approved the gross pay but not processed the payroll. Please process the payroll and submit the FPS accordingly.   ...
Tue, 26 Mar, 2019 at 10:29 AM
How do we record an employee as leaving and does the software generate p45?
Please follow the below procedure to process a Leaver and generate the Form P45: 1. Input the leaving date of the employee under employee details, refer at...
Tue, 26 Mar, 2019 at 12:28 PM
We noticed that NI is NIL for 2 employees. Is this correct?
Those 2 employees are directors and the NI calculation method is on Annual Basis. So, the NI calculation will start once they have reached the NI threshold ...
Tue, 26 Mar, 2019 at 10:31 AM
How can I move on and process payroll for the employee who work for me before May?
We have checked and found that you have updated the pension staging date under the auto-enrollment section hence the problem.  Please remove the staging da...
Tue, 26 Mar, 2019 at 10:33 AM
I am trying to re-run payroll for this month as there is an additional employee
    Please follow below steps to rerun the payroll. Please download the HMRC response for the submitted FPS and delete the payroll (refer attached). Y...
Tue, 26 Mar, 2019 at 1:20 PM