Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How can I do the bulk payslip downloads.
Please navigate to the Payslips section and  use the Bulk Payslip as shown in the attachment Watch here how to setup and run the bulk payroll featu...
Tue, 26 Mar, 2019 at 1:19 PM
How to change the weekly payroll dates as desired by the client?
To confirm In Capium you can only process the weekly payroll based on the HMRC weekdays. 
Wed, 29 Sep, 2021 at 11:21 AM
The payroll hasn't synced / synchronised with the bookkeeping module
The journals will not be posted in the Bookkeeping module if the option ”Synchronize data with Bookkeeping” is not chosen. Please make sure that the option ...
Tue, 26 Mar, 2019 at 12:30 PM
I would like to know the options to import payroll information from Sage payroll to Capium
You may use the import employees and import the YTD details as desired. Please refer to the below videos for more help: Import Employees  Watch here how...
Tue, 26 Mar, 2019 at 11:04 AM
Pension not calculating this month please check
You have successfully submitted the FPS to HMRC, but the IR mark was not received at the time from HMRC. Now the status has been changed from "Completed...
Tue, 26 Mar, 2019 at 11:29 AM
The employees do not appear in pension. Can you help?
The payroll has processed but you have not submitted the FPS to HMRC. Please submit the FPS and then the employees will appear in pension scheme contributi...
Tue, 26 Mar, 2019 at 11:30 AM
The system is calculating incorrect pension.
It looks like you have updated the Lower Band Limit (£6,032.00) and Upper Band Limit (£46,350.00) while adding the pension scheme.  Hence the system is ...
Tue, 26 Mar, 2019 at 12:25 PM
How can we change the Staging date after adding the pension scheme?
You need to delete the pension scheme to edit the staging date. Please navigate to Auto Enrolment>>Pension Scheme to delete the scheme. Please refer...
Tue, 26 Mar, 2019 at 1:12 PM
How to delete the pension scheme?
You may simply navigate to the Auto Enrolment>>Pension Scheme to delete the scheme. Please note that if you have already used the pension scheme then...
Tue, 26 Mar, 2019 at 1:11 PM
How to submit the pension contributions to the Pension provider?
Use the direct submission from the Auto Enrollment >> Pension Schemes >> Contribution File. Also, you may download the file and upload at the pe...
Tue, 26 Mar, 2019 at 12:26 PM