Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

How can we run the childcare vouchers?
Please navigate to the Additional>> Additions & Deductions section. You may select the Deductions and add the deductions as a Childcare Vouchers. ...
Tue, 26 Mar, 2019 at 10:54 AM
I would like to change the pay dates for this weekly payroll client how can I do that? Thanks
You may change the pay date while processing the payroll. Please refer the attachment for more help. Click here to watch how to change pay dates
Tue, 26 Mar, 2019 at 12:09 PM
How can we change the Pay Frequency?
We cannot change the pay frequency of the employee. However, if you want to change the pay frequency for the next fiscal year: Once you are done with the c...
Tue, 26 Mar, 2019 at 10:58 AM
How can I do the bulk payslip downloads.
Please navigate to the Payslips section and  use the Bulk Payslip as shown in the attachment Watch here how to setup and run the bulk payroll featu...
Tue, 26 Mar, 2019 at 1:19 PM
How to change the weekly payroll dates as desired by the client?
As of now, you can process the weekly payroll based on the HMRC weekdays. However, we have forwarded to the concerned department as a suggestion and will le...
Tue, 26 Mar, 2019 at 11:00 AM
The payroll hasn't synced / synchronised with the bookkeeping module
The journals will not be posted in the Bookkeeping module if the option ”Synchronize data with Bookkeeping” is not chosen. Please make sure that the option ...
Tue, 26 Mar, 2019 at 12:30 PM
I would like to know the options to import payroll information from Sage payroll to Capium
You may use the import employees and import the YTD details as desired. Please refer to the below videos for more help: Import Employees  Watch here how...
Tue, 26 Mar, 2019 at 11:04 AM
Pension not calculating this month please check
You have successfully submitted the FPS to HMRC, but the IR mark was not received at the time from HMRC. Now the status has been changed from "Completed...
Tue, 26 Mar, 2019 at 11:29 AM
The employees do not appear in pension. Can you help?
The payroll has processed but you have not submitted the FPS to HMRC. Please submit the FPS and then the employees will appear in pension scheme contributi...
Tue, 26 Mar, 2019 at 11:30 AM
The system is calculating incorrect pension.
It looks like you have updated the Lower Band Limit (£6,032.00) and Upper Band Limit (£46,350.00) while adding the pension scheme.  Hence the system is ...
Tue, 26 Mar, 2019 at 12:25 PM