Payroll FAQs

This section covers the commonly asked questions by customers along with answers to get you back on track

Can you please advise how to handle variable pay rate in the payroll?
You may add the variable pay rate under Settings>> General Settings>> Pay Rate section. While adding the timekeeping record you may choose the p...
Tue, 26 Mar, 2019 at 11:43 AM
How do I add YTD figures if I take new clients in the middle of the year
1. You must add the employee as an existing employee. 2. You may input the YTD data as desired and the same has been reflected on the payslip. 3. To updat...
Tue, 26 Mar, 2019 at 1:15 PM
How do I enter the Employment Allowance which is already submitted from the previous software?
This is to inform you that you may update the amount under EA Claimed (refer attached) section which you have already claimed. Settings>> Employee Y...
Tue, 26 Mar, 2019 at 12:22 PM
We cannot enter car benefit details?
Please edit the P11d form then you may add a new car from the View Car List.  Click here to watch how to enter car benefit details
Tue, 26 Mar, 2019 at 12:55 PM
We cannot enter car benefit details? Error encountered when submitting P11D to HMRC
We have checked and found that there was a special character (.) in the Forename column for employees hence the issue.  Please update the correct name a...
Tue, 26 Mar, 2019 at 12:56 PM
Hi, I need to generate P11 Deductions (P11D) Working Sheet for one client
You may please refer below video for complete help on P11 (D) Creation  Watch the video video on how to complete a P11D
Tue, 26 Mar, 2019 at 11:48 AM
How do I use the bulk payroll feature
Watch here how to setup and run the bulk payroll feature
Tue, 26 Mar, 2019 at 12:01 PM
How to I make amendments to payroll
Click here to watch how to amend payrolls submitted
Tue, 26 Mar, 2019 at 1:02 PM
How do I change a director's NI calculation to monthly
Click here to watch how to change a director's national insurance (NI) calculations to monthly Click here to watch how to select NI calculation met...
Tue, 26 Mar, 2019 at 1:29 PM
How to print Payslips
Click here to watch How to print Payslips
Thu, 11 Apr, 2019 at 11:12 AM